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Eileen Richardson, Napster's first CEO in Silicon Valley, was a veteran venture capitalist, but she had no idea what she was getting into.

(John Todd for the Los Angeles Times.)

Yosi Amram, Napster's first equity investor, had been hurt before by his taste for rapid-fire deals. He was stuck mediating between Richardson and John Fanning.

Napster vice president of business development Bill Bales in the Napster office. Responsible for raising money and recruiting top executives, Bales added to the internal strife by developing a back channel with John Fanning.

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