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<BLAXTHOS> and follow the prompts on the software
<BOYD117> I think you should listen to me instead of the other person they seem really dumb
<BLAXTHOS> each software is probably different, and I don't own a unit personally
<BOYD117> yeah I said dumb what you going to do
<BOYD117> that's what I thought
<BLAXTHOS> boyd: instead of hurling insults, try to be helpful yo
<D085> I have everything up and running its just that I don't know how to transfer the songs I downloaded onto the mp3
<BOYD117> i'm leaving now so cya all later
<BOYD117> k then bye
*Boyd117 (56K) [sharing 14 files] has left
<BLAXTHOS> bye boyd
<BLAXTHOS> is there a manual that came with it?
<D085> yeah

Blaxthos, a Lucent Technologies engineer named Brian Jacobs, happened to have been the thirty-seventh user of Napster and a friend of Shawn's. But many other moderators were nearly that good.

Others were not. Some were themselves abusive, electronically muzzling users without cause from speaking in chat rooms or banning them from the service. Sometimes the moderators just didn't know what they were doing. In one painful episode, a moderator banned a range of IP addresses that included not just the target, a racist Napster user, but a number of innocents as well. One of them, a woman in Toronto, booted up Napster with her ten-year-old child and was greeted by the message: “Banned—RACIST.” Days later, the child had some friends of various ethnic backgrounds over, and they tried again. Again, they were confronted by the message, and the guests turned to their host in wonderment. The mother eventually got a message through to Ritter, who discovered the overlarge ban and hit the roof.

“I can't even imagine the horror,” Ritter wrote to the moderators list. “We will not have this! This could have been DISASTROUS from a PR perspective—this is disastrous /anyway/.” Ritter stripped the offending moderator of his status, ordered checks on old bans, and changed policy